Privacy and Cookies Policy


             

            DATA TREATMENT 

            Latest version: 04/04/2020



            INTRODUCTION

            Access and use of the www.rednwhite.ca website (hereinafter, “Website” or “rednwhite.ca ”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.

            In accordance with the provisions of Canadian laws on the Protection of Personal Data and its implementing legislation, RednWhite, as manager of the website, pursuant to the provision contained in the act, informs all website users who provide or will provide their personal details that the same will be included on a computerized file.


            WHO IS THE OWNER OF THE DATA TREATMENT?      
            Details of the www.rednwhite.ca website owner and manager:
            (hereinafter, “RednWhite”)
            E-mail: support@rednwhite.ca

            We remind you that you should not provide your card details via e-mail or social media.


            S-2.2    Cancellations, Returns, and Refunds:

            The RednWhite Refund Policies for the applicable RednWhite Site will apply to Your Products, you will promptly accept, calculate, and process cancellations, returns, refunds, and adjustments in accordance with this Agreement and the RednWhite Refund Policies for the applicable RednWhite Site, using functionality we enable for your account. Without limiting your obligations, we may in our sole discretion accept, calculate, and process cancellations, returns, refunds, and adjustments for the benefit of customers. You will route any payments to customers in connection with Your Transactions through RednWhite. We will make any payments to customers in the manner we determine, and you will reimburse us for all amounts we pay.

            WHAT TYPE OF PERSONAL INFORMATION DOES REDNWHITE COLLECT VIA ITS WEBSITE? 

            RednWhite may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts RednWhite or participates in RednWhite promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail, chat, Facebook, etc). If said information is received via one of these means, RednWhite will not use it for any of the purposes stated in the following section. Furthermore, RednWhite shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.

            In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, RednWhite cannot guarantee that the information and services provided will fully satisfy their needs.



            HOW DOES REDNWHITE USE MY PERSONAL DETAILS?  

            By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by RednWhite for the following purposes:

            1.        Improve the shopping experience.
            2.       Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
            3.       Process order returns.
            4.       Manage their account at rednwhite.ca.
            5.       Contact them if there is any problem with any of their orders or for other logistical reasons.
            6.       Respond to their queries.
            7.       Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.


            HOW DOES REDNWHITE PROTECT MY PERSONAL DETAILS?
            The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorized access to data and guarantee data confidentiality. In order to achieve said aims, users accept that RednWhite will obtain data for the purpose of authenticating access controls.

            Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

            RednWhite declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorized use of the same by third parties.


            DOES REDNWHITE SHARE MY PERSONAL INFORMATION?

            RednWhite expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, RednWhite may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers.

            WHAT ARE MY RIGHTS CONCERNING THE TREATMENT OF MY PERSONAL INFORMATION?

            RednWhite guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation. Consequently, in accordance with the provisions established in Canadian laws, on the Protection of Personal Data, users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to any of the following addresses:
            E-mail: support@rednwhite.ca
             

            Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.
            We remind you that you should not provide your card details via e-mail or social networks.


            AND IF I AM NOT OF LEGAL AGE?

            RednWhite is concerned about the privacy and safety of minors on the Internet. The RednWhite Website is designed for the general public and is not intended for use by minors.